Returns and Refunds

Our address:

Free Movement Singapore

65 Ubi Road 1, Oxley Bizhub 1,#03-77

Singapore 408729

 

You can return item(s) to us within 28 days of receiving your original order. Items can be returned only if they are brand new in the original bag, unworn, unwashed and with the hangtag on.

This excludes: Customised apparels, tailored apparels, orders made with a discount code, sale items, intimate wear and accessories.

You can return goods using any postal service of your choice. Please note, you will need to cover the postage costs yourself. The parcel remains your responsibility until it arrives to us. Remember to ask for proof of postage (tracking number), in case your parcel goes missing in the mail, you will have proof you’ve sent it.

It can usually take up to 15 working days for your return to be processed, depending on your location and which postal service you use. Please note, working days do not include weekends and public holidays.


We will notify you via email as soon as we’ve received your return in its original condition. Once received, we will issue a credit voucher of equivalent amount for your return - this can be used online. 

Product exchanges can be done at our office only. Do note that an appointment needs to be made and the price of the exchanged item is to be of an equivalent or lower price value.